Its excellent news for Dubai again as the world’s busiest airport announced on Wednesday that travelers could connect with DXB customer service professionals anytime, anywhere, at their convenience! Travelers can access information via phone, email, live chat & social media.
The 24/7 support centre will provide customer service in English and Arabic. Travelers can access information such as flight status without interacting with a human agent. Testing for the integrated DXB service began earlier this year. Plans are also in place to launch a WhatsApp chat service.
“The new DXB contact centre exemplifies how Dubai Airports is making significant enhancements to the guest experience at every customer touchpoint. It is our commitment to deliver a best-in-class guest experience with every conversation while creating a safe, smooth, fast, and enjoyable journey,” said Paul Griffiths, CEO of Dubai Airports.
“The investment in customer service excellence at DXB supports the vision of the Dubai government to deliver innovative and integrated customer service. Our customers can now enjoy timely and efficient support across all contact centre channels in real time and on their channel of choice.”
Dubai Airports has tied up with Teleperformance, a leading provider of integrated business services, to deliver this best, quick and high degree of customer satisfaction.
This will make travelling a whole lot easier and faster. So, thank you Dubai! After another successful endeavor, let’s stay tuned to see what Dubai has in store for us next!
